Privacy Policy
Last Updated: 07 October 2025
At MetropoliTango World, we respect your privacy and are committed to protecting your personal data.
This policy explains how we collect, use, and store your information in compliance with the EU General Data Protection Regulation (GDPR).
2.1 Information We Collect
We collect:
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Personal details: name, email, country, profile info
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Account data: login credentials, membership details
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Transaction data: payment confirmations, invoices
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Usage data: page visits, event registrations, device type, browser type
We do not store full payment card details — all payments are handled securely by third-party processors
2.2 How We Use Your Information
We use your data to:
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Manage your account and membership
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Process payments and event registrations
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Communicate updates, newsletters, and announcements
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Improve our platform and user experience
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Comply with legal obligations
2.3 Legal Basis for Processing
We process personal data under one or more of the following legal bases:
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Consent (you have given clear permission)
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Contract (to deliver services you requested)
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Legal obligation (to meet tax or regulatory requirements)
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Legitimate interest (to improve and secure our services)
2.4 Data Retention
We retain your personal data for as long as your account is active or as required by law.
You may request deletion of your data anytime by emailing admin@metropolitangoworld.com.
2.5 Your Rights (GDPR)
You have the right to:
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Access, correct, or delete your personal data
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Withdraw consent at any time
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Request data portability
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Lodge a complaint with the Office of the Commissioner for Personal Data Protection (Italy)
2.6 Cookies
We use cookies to improve functionality, analytics, and personalization. You can manage cookies via your browser settings.
2.7 Third-Party Services
We may use third-party integrations (e.g., analytics, payment processors). These services have their own privacy policies, and we are not responsible for their practices.
2.8 Data Security
We use SSL encryption and secure hosting to protect your information from unauthorized access, loss, or misuse.
2.9 Contact
For privacy inquiries:
admin@metropolitangoworld.com
3. Refund & Cancellation Policy
3.1 General Policy
All purchases and memberships on MetropoliTango World are final unless otherwise stated.
We may, however, offer partial or full refunds in specific situations.
3.2 Memberships & Listings
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Membership fees are non-refundable once activated.
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If you cancel within 48 hours of payment and have not used any service benefits, you may request a full refund.
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Renewals are charged automatically unless canceled before the renewal date.
3.3 Event Registrations
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Event cancellations made more than 14 days before the event may qualify for a 50% refund.
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No refunds are provided for cancellations within 14 days of the event date unless the event is canceled by the organizer.
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If an event is postponed or canceled by us, participants will be offered a refund or credit.
3.4 Technical or Payment Errors
If a payment was charged in error (e.g., duplicate transaction), please contact admin@metropolitangoworld.com within 7 days for resolution.
3.5 How to Request a Refund
To request a refund, email admin@metropolitangoworld.com with:
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Full name
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Transaction date & amount
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Reason for the request
Refunds (if approved) will be processed within 10–14 business days via the original payment method.
4. B3 Website Limited
Our website is hosted on B3 Website Limited. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through B3 Website Limited data storage, databases, and the general B3 application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then B3 Website Limited stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Your purchase transaction data is stored only as long as necessary to complete your transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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